After meeting with operations and sales to understand their customer interactions, I discovered that the current platform is designed for a very different set of use case and users - and just did not work anymore.
Instead of building on previous designs, we decided to explore a completely new dashboard redesign. Discussions with operations and research on competitors directed us towards the creation of 3 new views:
Click to see the previous designs of list, weekly and monthly views
Discussions with ops and engineering led me to focus on these 3 views: monthly view, weekly view, and with the list view transformed into an employee view.
The new users of Pattern needed a functional dashboard that allowed for quick filtering and data select, as well as allow a visual way of booking multiple overlapping shifts.
Certain customers really emphasized the importance of employees while others simply required the role to be filled.
New dashboard design - employee view
New dashboard design - calendar view
The new power users of Pattern are warehouse managers, who need to track and schedule a set of workers repeatedly for medium lengths of time eg. 6 months. They also tend to create patterns of schedules eg. MWF with multiple positions at the same time.
They need to quickly and accurately find select workers or shifts and understand who was coming to their shift.
I conducted an empathy mapping session and created artboards to understand how an individual might integrate smart soles in their everyday lives.
Early on, our goal was focused on validating the user flow and technical feasibility. This dictated the early designs and functions of data collection and outcome.
Based on our notes and brainstorming, we wanted to remove all other nice-to-haves to deliver on the feasibility of hardware and software working.
This defined the main user flow of data collection, data interpretation and receiving a personalized exercise recommendation.
All UI elements are in fonts over 16px and visually spaced out to account for senior eyesight and mobile coordination. Colours are in black or dark blue to ensure visual contrast.
I focused on implementing cards for exercises, as this contains more information in one related container and the larger size would be easier for individuals to select.
Secondary research indicates that seniors need more prompts to create a mental information architecture in their mind, which is why I've added sticky nav bars through out the screens.
We got featured on TV for like 2 seconds, made a working but definitely not comfortable insole and had a great trip to Seattle!
Following our interview notes, seniors mentioned they often have trouble finding relevant information on their balance health or forget details from their clinician visits.
In addition, older individuals are less inclined to divide their attention between multiple tasks, which is why I've designed in multiple cards of long-form texts.
As individuals age, their level of cognition decline and impact different areas of memory. They may inaccurately remember the state of their balance at each doctor's visit or forget to follow through with recommended routines.
In order to help improve their prospective memory (remembering to do something in the future), having Smart Soles automatically track and cue seniors to improve balance will largely reduce the user effort to remember changes and progress.
Often times, their children, family and friends are also worried for them. However, some seniors admitted that they don't want to burden or worry their family by sharing about their health.
By sending triggered notifications based on previous data and trends over time, loved ones can be informed of any unusual activity and take proactive measures before things get worse.
Due to the pandemic, we were unable to test our MVP and final designs with end users.
However, if it was possible, I would have conducted moderated sessions with seniors to go through an interactive prototype.
In retrospect, some of the colour choices and visual design elements I chose may not be the best. For example, shades of blue/grey are not accessible to individuals with eyesight issues. Card box shadows may also be too faint to be visually visible.
For next time, I would test out colours and visual design much earlier through more user testing and research.
With so many options and directions to go, it can be easily be overwhelming. Although that's fine, I would tell myself to take bias towards action and to pick the strongest starting point.
As a team, we had so many ideas and aspirations towards this project. I think it was good to have created our definition of a successful project from the get go so that we could achieve it in measurable steps!